Gift Card FAQ

 Gift card limitations

  • Gift cards are sold as unique digital codes. Hose Crew doesn’t create or ship physical gift cards.

  • At checkout, a gift card value will be subtracted from the order total. This includes tax and shipping.

  • Gift cards never expire.

  • When purchasing a gift card, customers will go directly to checkout after clicking Purchase. Gift card checkout doesn’t include custom forms or fields.

Can I sell physical/plastic gift cards?

No. Gift cards are only available through your store as an email or printable .pdf.

Do gift cards cover tax and shipping?

Yes.

Can I split an order between a gift card and a credit card?

Yes. If their order total exceeds the value remaining on their gift card, they can pay the balance using standard payment methods.

Can I use more than one gift card on an order?

Yes. Customers can apply multiple gift cards to an order.

Can I use less than the full value of my gift card?

When using a gift card, the full value of the gift card is always applied. It isn’t possible to partially redeem a gift card unless the order total is less than the gift card balance.

Do sale pricing and discounts apply to purchasing gift cards?

No. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts will apply to orders made using a gift card.

Can I refund a gift card?

Yes. You can cancel and refund unused gifts cards. Partially used gift cards can't be refunded.

Can I refund purchases made with a gift card?

Yes. Refunding a purchase made with a gift card adds the refunded amount to the gift card's balance.

Can I buy multiple gift cards in one order? Or purchase a gift card with other products?

No. When purchasing a gift card, customers will go directly to checkout after clicking Purchase.

Can I duplicate a gift card?

No. It isn't possible to duplicate a gift card.

How does the recipient check their balance?

The recipient will receive an initial email with the gift card balance. After entering the gift card code at checkout, they'll see the remaining balance if there is any.